1. Order Processing:

• Orders are processed and shipped within 1-2 business days after payment is confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods and Times:

• We offer standard shipping across Sri Lanka. Most orders are delivered within 3-5 business days.
• Expedited shipping options may be available at an additional cost. Delivery times for expedited shipping typically range from 1-3 business days.

3. Shipping Costs:

• We offer a flat shipping rate of Rs.350/-. For deliveries to the Northern and Eastern Provinces, the shipping rate is Rs.450/-.
• Expedited shipping costs will be calculated at checkout based on the delivery address and the weight of the package.

4. Order Tracking:

• Once your order has been shipped, you will receive a order confirmation email with a order number.
• You can track your order using the order number contacting our hotline..

5. Delivery Locations:

• We deliver Island-wide. Please ensure that your delivery address is accurate and complete to avoid delays.
• Currently, we do not offer international shipping, but we are working to expand our delivery services in the future.

6. Delivery Issues:

• If you experience any issues with your delivery, such as delays, damaged items, or missing packages, please contact our customer service team immediately at info@toycorner.lk or +94777186684.
• We will work diligently to resolve any delivery issues and ensure you receive your order promptly and in good condition.

7. Undeliverable Packages:

• If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal to accept the package, we will contact you to arrange re-shipment.
• Additional shipping charges may apply for re-shipment.

Special Instructions:

• If you have any special delivery instructions or requests, please include them in the order notes at checkout. We will do our best to accommodate your requests.