At Toy Corner, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the products you receive, we are here to help with our return and refund policy.
1. Return Policy
a. Eligibility for Returns:
- Products must be unused, in their original packaging, and in the same condition as when you received them.
- You must initiate the return within 03 days from the date of delivery.
b. Non-Returnable Items:
Certain items are not eligible for returns, including:
- Perishable items
- Customized or personalized products
- Clearance items
c. How to Initiate a Return:
To initiate a return, please contact our customer service team at +94777186684 with your order number and the reason for the return. We will provide you with instructions on how to return your items.
2. Refund Policy
a. Refund Process:
Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
b. Bank Refunds:
Please note that refunds to bank accounts or credit cards may take up to 7 business days to process, depending on your financial institution.
c. Non-Refundable Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us +94777186684.
4. Contact Us
If you have any questions about our return and refund policy, please contact us: info@toycorner.lk
